Frequently Asked Questions

Windham Weaponry offers rifles, shotguns, suppressors, ammunition, parts, accessories, and gunsmithing services.

Yes, you can cancel your order directly from your account dashboard by clicking the "Cancel Order" button, provided it hasn't been processed by our shipping center yet. To avoid payment gateway complications, if you want to add new parts or products, it is safest to cancel the original order and place a new one with all items in your cart.

As soon as your order is processed and ready for shipment, a USPS/DHL tracking number will be automatically generated and sent to your email. You can also log in to your customer dashboard at any time and navigate to the "Track Orders" section to view the live tracking status of your shipment.

If you need to return a part or request a repair, navigate to the RMA section in your account dashboard. Select the specific product and submit a request with the reason for return. Once approved by our team, a return shipping label will be issued. Your refund or replacement will be processed after the item arrives at our warehouse.

To set up a dealer account, you must complete our dedicated Dealer Registration form and upload a valid Federal Firearms License (FFL), your Business Tax ID, and your physical store location details. Our team will verify the documentation before activating your dynamic dealer dashboard.

A tracking number is emailed when the order is ready for shipment, and order status is also available in the customer dashboard.

WW accepts Visa, MasterCard, Discover, U.S. Postal money orders, bank money orders, and personal checks.

The billing address must match the cardholder's address recorded by the bank.

Your credit card is charged when the order is shipped.

Returned items must be in new condition and within 30 days of the original purchase date.

Yes, when the firearm uses compatible mil-spec parts that are interchangeable with WW components.

WW provides a limited lifetime warranty for qualifying manufacturer defects in material and workmanship.

Yes. The limited lifetime warranty is transferable from the original purchaser to a subsequent buyer.

Firearm purchases are handled through a licensed FFL holder as required by applicable federal and state law.

Yes, you can cancel your order directly from your account dashboard by clicking the "Cancel Order" button, provided it hasn't been processed by our shipping center yet. To avoid payment gateway complications, if you want to add new parts or products, it is safest to cancel the original order and place a new one with all items in your cart.

As soon as your order is processed and ready for shipment, a USPS/DHL tracking number will be automatically generated and sent to your email. You can also log in to your customer dashboard at any time and navigate to the "Track Orders" section to view the live tracking status of your shipment.

If you need to return a part or request a repair, navigate to the RMA section in your account dashboard. Select the specific product and submit a request with the reason for return. Once approved by our team, a return shipping label will be issued. Your refund or replacement will be processed after the item arrives at our warehouse.

To set up a dealer account, you must complete our dedicated Dealer Registration form and upload a valid Federal Firearms License (FFL), your Business Tax ID, and your physical store location details. Our team will verify the documentation before activating your dynamic dealer dashboard.

Yes. U.S. Postal money orders and bank money orders are accepted.

To set up a dealer account, you must complete our dedicated Dealer Registration form and upload a valid Federal Firearms License (FFL), your Business Tax ID, and your physical store location details. Our team will verify the documentation before activating your dynamic dealer dashboard.

Free shipping is available to all Maine addresses under the current shipping policy.

WW offers a 30-day money-back guarantee on parts and accessories from the invoice date, subject to its return policy.

Repair shipments must be sent prepaid; COD shipments are not accepted.

Yes. Installation of qualifying parts purchased from WW is provided without a gunsmithing fee.

No. Firearms and ammunition must be shipped separately for warranty claims.

Non-warranty gunsmithing is billed at $65 per hour, with a 30-minute minimum and quarter-hour billing thereafter.

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